This document explains who is eligible for community support for open source RabbitMQ.
Community support is defined as all questions, root cause analysis requests, issue reports, and other interactions the RabbitMQ core team has with open source RabbitMQ users on GitHub and our community forums.
The RabbitMQ Core team at Broadcom has no obligation to reply to any message or issue posted by the community of open source RabbitMQ users.
The following groups of users are eligible for community support:
All other users are not eligible for community support from the RabbitMQ Core Team.
Users with a commercial support license or a commercial edition license should use commercial support channels.
The RabbitMQ core team will always investigate the following issues, even if they are reported by an ineligible user:
Unless overwhelming evidence of a systemic problem in RabbitMQ is demonstrated, the following issues will get minimum or no attention at all from the core team:
These topics represent some of the most time consuming questions to investigate and respond to thoroughly. Guidance and investigations related to these features will only be available to customers with VMware Tanzu RabbitMQ commercial licenses.
For the purpose of this policy, the RabbitMQ team defines a "contribution" as any of the following:
The above rules equally apply to contributions to RabbitMQ, officially supported RabbitMQ client libraries, key RabbitMQ dependencies (Erlang/OTP, Ra, Osiris, Khepri, Cuttlefish, Horus), and the Kubernetes cluster Operators maintained by the RabbitMQ core team.
Only releases in the latest minor series of the latest major version are eligible for community support. Currently this is RabbitMQ 3.13.x in the 3.x major series.
All patches (bug fixes and improvements alike) will only be available for the latest minor series in the latest major series. This applies to all changes contributed by the community.
For example, if the latest supported series (minor) is 3.13.x, all core and community contributions will ship in a 3.13.x release until a newer minor or major comes out (say, 3.14.x or 4.0.x).
The RabbitMQ team will not backport patches to older release series (such as 3.12.x) of open source RabbitMQ, including cases where a patch was contributed by the community. Patch releases for older release series are exclusively available to users with VMware Tanzu RabbitMQ commercial licenses.
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